About this role

Build relationships with core and secondary stakeholders, exploring additional areas of account growth
Engage in proactive account management to help secure the annual contract renewal
Become a SME (Subject Matter Expert) in Google Data Studio, modifying each client’s performance dashboard to their specific needs
Monitor client data to identify areas for account optimization
Make sure that each client account is always working and making strong product recommendations
Transcribe client requests into clear, descriptive and actionable development tickets
Keep clients updated with progress on all outstanding development tickets & service requests
Request and deliver case studies, client quotes and referrals

Bachelor’s degree in business, marketing, ecommerce or related field
3+ years of professional client management experience in a fast growing startup environment
Proven ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholders
Previous experience in a startup environment
Previous experience working with ecommerce brands
Familiarity with Google Analytics and Google Data Studio
Experience collaborating with developers

Customer Success Manager

Key skills