Effectively managing the company chats, E-mails and calls
Identifying and assessing customer’s needs to achieve satisfaction
Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal -Offer support to the lead/client within the specified time frame
Updating CRM and keeping records of all communications and action taken
Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction

Work independently and in teams
Follow standard processes and procedures. Requirements
Proven customer support experience
Experience/background in Forex and the Financial Market is a plus
Excellent command of the English and Portugese languages, both verbal and written
Proficiency in the use of Microsoft Office Word, Excel, Outlook
Strong phone contact handling skills and active listening
Ability to work under pressure and meet deadlines

Customer Support Executive, Spanish Speaking

Key skills