😊 Provide our users with an outstanding customer experience — it’s a part of our mission to make Manychat users feel happy whilst using our product
🎟️ Analyze and respond to queries via ticketing system (no calls)
🏋 Become a power user of our product to delight the customers
⚠️ Identify cases that need to be escalated and escalate effectively
🤝 Share feature requests and effective workarounds within the Support team
📊 Collaborate with the broader Manychat team on business objectives
🗓️ Attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.

2+ year of experience in a customer-facing role — the industry doesn’t matter!
Fluency in English; and Spanish or Portuguese
Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in clear written communication
Team-first mentality, with an unmatched level of support for teammates
Ability to work in a fast-paced environment and learn quickly
Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback for the product team.

📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
💙 Comprehensive medical, dental, and vision coverage for you and your dependents.

Customer Support Agent

Key skills