Establish the firm’s relationship with qualified potential clients by conducting interviews via telephone
Serve as point of contact for potential clients throughout the intake process
Manage large amounts of inbound and outbound calls in a timely manner
Clear, concise, and accurate written and verbal communication
Following communication “scripts” when handling different topics
Learn about CCK’s practice areas and become conversant with the legal issues facing our clients
Demonstrate empathy to potential clients and put them at ease during their difficult time
Provide detailed written summaries about potential clients’ needs to attorneys
Request and review all necessary documents from potential clients.

High School Degree required; Bachelor’s degree preferred
Minimum one year of customer service experience with a high call volume
Minimum one year of high-volume phone/customer service experience
Ability to make or receive calls for a minimum of 6-8 hours per day
Excellent verbal communication skills and professional telephone etiquette
Capability to make sound judgments and decisions
Proficient in Microsoft Office Suite
Strong multitasking skills
Ability to work in a fast-paced, constantly changing, and challenging call center environment
Multiple language skills a plus.

Legal Intake Specialist

Key skills