Technical Account Manager

Role Overview

• The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively
• Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight
• Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions
• Assist in technical support for customers to support pre-sales and post-sales processes
• Address all product-related queries on time
• Hold educational and informational training sessions to enable our clients to use UiPath products effectively
• Provide developers with customers’ feedback and contribute to identification and creation of new features or products
• Perform initial or secondary investigations and respond to online and phone support requests
• Deliver periodic reviews with customers (e.g. Health checks)
• Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements
• Collaborate cross departmentally within UiPath to establish and communicate best practices

Requirements

• A degree in Computer Science or relevant degree
• A minimum 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell)
• Fluency in written and spoken English is mandatory
• 3-5 years relevant work experience in a customer-facing, technical account management
• Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is preferred
• SaaS and Cloud experience a benefit
• Solid technical background with hands on experience in digital technologies
• Experience in technical support, project management, technical sales and consultancy.
• Previous experience in application or implementation support domain is a plus
• Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security
• Familiarity with software and front-end development
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Willingness to travel approximately 50%
• Preferred UiPath Certifications – RPA Advanced, Infrastructure fundamentals
• Solid technical background with hands on experience in digital technologies
• Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security
• Previous experience with UiPath or other relevant vendor products is highly desired.

Tech Stack

• Cloud
• Java
• Linux
• RPA
• .NET

Benefits

• Employees can work remotely