About this role
Role Overview
- Overseeing the manual testing process of voice bots and reporting the errors
- Managing a team of 8 to 12 annotators, regularly checking the quality of their work and improving their performance
- Making sure that all the processes are being followed and suggesting improvements
- Training and onboarding new team members
- Troubleshooting and escalating issues to relevant stakeholders
Requirements
- Atleast 2 years in a team lead position in a call center/BPO
- Experience in Voice bot testing is preferable
- Any Graduation qualifications
Benefits
- Higher bandwidth availability
- Consistent and satisfying customer experience
- Investing less money in the system