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Process Lead – Operations at SenseAI Ventures | JobVerse
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Process Lead – Operations
SenseAI Ventures
Remote
Website
LinkedIn
Process Lead – Operations
India
Full Time
5 hours ago
No Sponsorship
Apply Now
About this role
Role Overview
Overseeing the manual testing process of voice bots and reporting the errors
Managing a team of 8 to 12 annotators, regularly checking the quality of their work and improving their performance
Making sure that all the processes are being followed and suggesting improvements
Training and onboarding new team members
Troubleshooting and escalating issues to relevant stakeholders
Requirements
Atleast 2 years in a team lead position in a call center/BPO
Experience in Voice bot testing is preferable
Any Graduation qualifications
Benefits
Higher bandwidth availability
Consistent and satisfying customer experience
Investing less money in the system
Apply Now
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