Develop and implement a comprehensive plan and strategy for community engagement, on our platform, social media and other channels
Connect deeply with our community
Proactively engage with and respond to community members, ensuring a positive and supportive environment, acting as a point of contact for member relations
Facilitate and moderate discussions and content, responding to community inquiries and feedback
Work with existing systems, platforms, and channels to enhance community interaction and satisfaction
Track and analyse member engagement. This includes collecting data on the frequency of interactions, messages, social media engagement and more
Plan, manage, and host online events to foster community spirit and interaction
Coordinate in-person group meet-ups among members
Develop relationships with related organisations and influencers in positive ageing – helping to position Freebird as a key player in the silver economy

4+ years experience in community management, with proven ability to develop and execute engagement strategies
Ability to think strategically and take ownership of community and content management initiatives
Strong understanding of content strategy and the ability to create content that aligns with business objectives
Experience in planning, managing, and hosting online events
Proficiency in managing social media platforms, particularly Facebook, Pinterest, YouTube, Instagram, and possibly TikTok
Ability to repurpose content for multiple channels to maximize reach and engagement
Familiarity with email marketing tools, and image creation tools such as Canva
Excellent written and verbal communication skills

Remote-first & flexible culture: we believe in outcomes over time-keeping
Personal development – you will have exposure to all aspects of the business with rare opportunities for learning and growth
Be part of the Founders Factory entrepreneurial ecosystem, with access to free training, advice and contacts
Your work will have real & meaningful impact in improving the lives of older people

Community Manager, Content

Key skills