Community Manager

Role Overview

• Identify opportunities to grow and enhance the Freebird member community.
• Plan and execute community growth strategies.
• Develop and implement community engagement and member communications strategies.
• Plan and execute engagement activities such as social media posts, events, campaigns or activities with 3rd-party collaborators.
• Connect deeply with our membership base, building relationships with members on the platform, social media and other channels, acting as a point of contact for member relations.
• Facilitate conversations and interactions with and between members both online and offline.
• Moderate discussions and content, responding to community inquiries and feedback.
• Lead on content creation and communications, including website, blogs, email campaigns, events, webinars, newsletters.
• Track and analyse member engagement. This includes collecting data on the frequency of meet-ups, chat messages, social media engagement and more.
• Monitor and be a source of customer feedback for the company, and share internally such that it guides our future development.
• Identify and reach out to similarly aligned communities, organisations, influencers, bloggers or potential partners to support the growth of our community.
• Develop collaborations and partnerships that can help us grow.
• Develop relationships with organisations, stakeholders and influencers in positive ageing – helping to position Freebird as a key player in the global silver economy.
• Stay up-to-date on the latest trends in healthy ageing; includes attending industry events, reading industry news, following thought leaders in the field.

Requirements

• 4+ years experience in a previous community management or related role
• Excellent knowledge of social media platforms and social media management tools
• Superior organisational skills; ability to monitor and facilitate communication across multiple channels
• Strong understanding and experience of business operations and processes, including project management
• Strong computer skills, including knowledge of relevant software programs and tools, including analytics tools
• Excellent verbal and written communication skills, including grammar and spelling, and the ability to create high quality engaging content
• Excellent analytical skills, with strong attention to detail
• Bachelor’s Degree or equivalent experience in Business, Marketing, Hospitality, or other related fields

Benefits

• Generous pension scheme
• Annual holiday entitlement
• Early employee equity options
• Personal development opportunities
• Flexible working hours
• Remote-first & flexible culture: we believe in outcomes over time-keeping
• Use of Founders Factory office at fantastic location near Covent Garden, London