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Product Specialist, Trainer at GuestTek Interactive Entertainment Ltd. | JobVerse
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Product Specialist, Trainer
GuestTek Interactive Entertainment Ltd.
Remote
Website
LinkedIn
Product Specialist, Trainer
India
Full Time
3 hours ago
No Sponsorship
Apply Now
Key skills
Firewalls
Linux
TCP/IP
Communication
About this role
Role Overview
Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.
Working with various GuestTek departments on escalations through resolution.
Configuring Firewalls, Wireless Lan Controllers and Switches to maximize network efficiency and security.
Maximizing network performance through ongoing monitoring and troubleshooting.
Investigating faults in the network.
Reviewing release notes and updating network equipment to the latest firmware releases when required.
Thinking outside of the box to quickly come up with solutions to complex network issues.
Communicating with clients and client facing departments for escalated issues.
Adhere to current company policies and procedures.
Working with the team to ensure incidents and calls are addressed within SLAs.
Train team when required.
Involvement in the NPI process when required.
Other related duties as assigned by Global Services Management Team.
Devise technical training programs according to organizational requirements.
Determine course content according to objectives.
Produce training schedules, classroom agenda and prepare training material (presentations, worksheets etc.).
Execute training sessions, webinars, workshops etc. in groups or individually (existing agent or new starters onboarding).
Observe and evaluate results of training programs.
Evaluate technical employees and identify weaknesses and identify technical training needs.
Participate in the recruiting process by preparing the needed technical tests for the candidates.
Post the training class, to track employee success and progress.
Work with internal teams to create and regularly update product manuals and knowledge articles with screenshots and tutorials, as per the requirement.
Requirements
Comprehensive understanding of network services and networks such as TCP/IP, IGMP, STP, and ACL
In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, switches and wireless controllers
Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently
Must be able to speak and write in fluent English.
Available to cover shifts supporting a 24/7/365 operation
Linux experience a must.
Extraordinary level of logical thinking, communication skills, and understanding of the business supported.
CCNA is a requirement.
Relevant Networking/IT certification is an asset.
Knowledge of various teaching methods and approaches.
Traveling availability to receive up-training from partners, and to assist customers that require onsite assistance from our product specialists.
Tech Stack
Firewalls
Linux
TCP/IP
Benefits
Flexible work arrangements
Professional development
Apply Now
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