IT Support Specialist

Role Overview

• Investigating and troubleshooting application issues, feature requests and bug resolution
• Provide first level technical support, maintenance and troubleshooting for hardware and software
• Provide user guidance for client designated mobile/web applications as requested
• Troubleshoot and resolve mobile device issues
• Update & Create knowledge base and work instruction documentation
• Escalate trouble tickets with the appropriate Tier 3 support

Requirements

• Minimum of 1 to 3 years of application development support experience
• Bachelor's Degree in computer science/information technology or related field or relative experience
• Solid working knowledge of mobile OS platforms (iOS, Android)
• Mobile Device Management and troubleshooting experience
• Knowledge about the Application Development Lifecycle is a plus

Tech Stack

• Android
• iOS

Benefits

• Employees can work remotely