Provide production and application support for the LeaseController platform
Diagnose and resolve issues related to application behaviour, calculations, data inconsistencies, integration failures, and system errors
Perform thorough root cause analysis on critical production issues
Reproduce customer issues in controlled environments
Conduct remote troubleshooting sessions
Manage cases through ticketing tools, maintaining proactive and transparent communication with clients
Ensure all incidents and service requests are resolved within defined SLA thresholds
Partner with Engineering and Product teams
Contribute to the knowledge base
Mentor and support junior team members

3–5 Years of experience
BE / B.Tech / MBA
Strong SQL expertise
Hands-on L2/L3 support experience in SaaS or enterprise environments
Familiarity with web technologies , REST APIs, and web services
Ability to read and interpret application logs, error messages, and stack traces
Experience with ticketing and ITSM tools — ServiceNow, Salesforce Service Cloud, Jira, Zendesk, or equivalent
Exposure to authentication protocols (Azure AD, SAML) and identity management concepts is a plus.
Basic understanding of networking concepts and SSL/TLS protocols.

Technical Support Specialist

Key skills