Home
Jobs
Saved
Resumes
Technical Support Specialist at insightsoftware | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Technical Support Specialist
insightsoftware
Website
LinkedIn
Technical Support Specialist
India
Full Time
1 hour ago
Visa Sponsorship
Apply Now
Key skills
Azure
Cloud
ITSM
ServiceNow
SQL
Azure AD
SAML
Identity Management
SaaS
Salesforce
Jira
Communication
About this role
Role Overview
Provide production and application support for the LeaseController platform
Diagnose and resolve issues related to application behaviour, calculations, data inconsistencies, integration failures, and system errors
Perform thorough root cause analysis on critical production issues
Reproduce customer issues in controlled environments
Conduct remote troubleshooting sessions
Manage cases through ticketing tools, maintaining proactive and transparent communication with clients
Ensure all incidents and service requests are resolved within defined SLA thresholds
Partner with Engineering and Product teams
Contribute to the knowledge base
Mentor and support junior team members
Requirements
3–5 Years of experience
BE / B.Tech / MBA
Strong SQL expertise
Hands-on L2/L3 support experience in SaaS or enterprise environments
Familiarity with web technologies , REST APIs, and web services
Ability to read and interpret application logs, error messages, and stack traces
Experience with ticketing and ITSM tools — ServiceNow, Salesforce Service Cloud, Jira, Zendesk, or equivalent
Exposure to authentication protocols (Azure AD, SAML) and identity management concepts is a plus.
Basic understanding of networking concepts and SSL/TLS protocols.
Tech Stack
Azure
Cloud
ITSM
ServiceNow
SQL
Benefits
All your information will be kept confidential according to EEO guidelines.
Apply Now
Home
Jobs
Saved
Resumes