Understand the customer’s needs, their eco-system, and have a deep knowledge of solutions
Prepare for, manage, and execute onsite and remote installation and training with new and existing customers
Follow best practices in issue resolution, managing customer expectations, and delivery of solutions on complex network environments
Work in synergy with the Technical account Experts to meet with the relevant KPIs and excel with customers’ experience interfacing with product management, R&D, and Technical Customer Support, providing technical insight and customer feedback from the field
Support team with Digital Forensics activities

Bachelor’s degree
IT engineering, or 3 Years of work-related experience in networking, servers, and IT Security (customer-facing)
Advanced Knowledge of network-based communications (IP, DNS, subnetting, Active Directory) and the configuration of hardened IT systems (government setups). This includes cross-network traffic (VPN, multiple subdomains, etc.), switch configurations, and remote storage.
Ability to perform server builds and configure server operation systems [Microsoft Windows Server 2016/2019, Linux (CentOS, RedHat, Debian)]
Excellent problem-solving skills and the ability to identify creative solutions
Develop and maintain excellent client relationships
Strong technical aptitude to learn software tools and other technologies
Experience delivering technical training to various sized groups
Experience working in global companies and with global customers.
The ability to travel up to 60% is a must!
Knowledge of digital forensics and digital investigation is a major plus
Scripting (Windows PowerShell, Python, Perl, Bash ) is a major plus

System Deployment Engineer

Key skills