Design and lead a high-impact, end-to-end customer retention strategy
Shape and optimize the returning customer journey
Identify key moments to drive engagement and unlock growth opportunities
Monitor and report critical KPIs such as repurchase rates, channel conversion, and LTV/CAC
Collaborate closely with the Data Science, Creative, IT and Growth teams
Deliver and prioritize tests, campaigns, and automated flows aimed at achieving retention goals
Own and present key retention KPIs—conversion rates, revenue, repurchase, LTV/CAC
Lead weekly reporting and deliver actionable insights to senior leadership
Ensure timely, high-quality project execution

7+ years in developing and executing high-impact retention marketing strategies, ideally in dynamic, digital-first environments
5+ years in leadership roles
Bachelor’s Degree in Relevant Field: Business, Engineering, Marketing, Analytics, or related studies
Exceptional communication and collaboration skills
Strong analytical mindset with experience interpreting customer data
Solid understanding of online engagement platforms, CRM, and customer lifecycle strategies
Excellent organizational and project management skills
High attention to detail
A dynamic, ambitious, and curious mindset
A proven track record of people management
Advanced English proficiency (oral and written) is mandatory; Spanish and knowledge of Data Science, SQL, or analytics tools are a strong plus
Basic knowledge of front-end tools, technical tracking, or experience working alongside engineering teams (Nice to have)

Remote work
15 working days of paid holidays
Learning subsidy
Collaborate with world-class talents in a data-driven, dynamic, energetic work environment
Opportunity to grow and develop both professionally and personally
Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion
Openness to new ideas and initiatives

Senior Retention Manager – Apparel

Key skills