SAP AMS Support Manager – Junior

Role Overview

• Plan and lead SAP implementation, improvement and rollout projects;
• Manage scope, schedule, budget, risks and quality;
• Coordinate functional and technical teams (consultants, ABAP, BASIS, integrations);
• Ensure alignment between business and IT;
• Conduct executive status meetings with client stakeholders;
• Run agile ceremonies (Planning, Review, Retrospective);
• Support backlog prioritization with the client;
• Ensure incremental deliveries focused on value;
• Manage AMS contracts (monthly baseline, backlog and prioritization);
• Control SLAs, volume, capacity (FTEs) and profitability;
• Monitor performance and customer satisfaction indicators;
• Act in management of critical incidents and escalations;
• Support continuous improvement strategies and increase service maturity.

Requirements

• 3 to 6 years of experience in SAP projects or supporting AMS management;
• Knowledge of SAP modules (FI, CO, MM, SD, HCM or similar);
• Basic financial control of projects;
• Experience with tools such as MS Project, Jira, or similar;
• Practical experience in AMS contracts;
• Experience managing monthly baselines and margin control;
• Ability to lead executive committees;
• Experience in complex, multi-module environments.
• Desired: English, Spanish, or both at intermediate or advanced level.

Benefits

• 🏥 Health Insurance: Health coverage for you!
• 😁 Dental Insurance: Keep your smile healthy!
• 🍽️ Meal/Food Allowance: Meals without worries!
• 🛡️ Life Insurance: Peace of mind and security for your family!
• 👶 Childcare Assistance: Support for caring for little ones!
• 👧 Assistance for Children with Disabilities: Support for children with special needs.
• 💰 Annual Profit Sharing (PLR): Profit sharing as recognition!