Establish and maintain your role as the customer's primary technical advisor. Think of yourself as the CTO of the customer relationship.
Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture
Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack
Identify opportunities with the customer to expand the use of Glean within their business application architecture
Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment
Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against
Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution
Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean
Be an active member of the Glean customer technical community

Bachelor’s Degree in Computer Science or equivalent with at least 3 years of technical consulting experience or Masters in Computer Science or equivalent with at least 1 year of technical consulting experience.
Software development experience in at least two of the following: Python, Java, Go
API and custom data integration experience in a Hybrid or SaaS environment
Technical debugging: log analysis, code analysis, end-to-end transaction tracing
Networking expertise: a deep understanding of networking, including cloud and on-premise networking
Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders.

Solutions Architect

Key skills