Strategic Account Director

Role Overview

• Own and manage a book of our largest enterprise accounts with revenue growth, renewal and retention targets.
• Identify and qualify new expansion opportunities within existing accounts, proactively presenting value propositions and driving incremental revenue growth ensuring a healthy pipeline for consistent revenue growth.
• Manage account renewals and proactively identify opportunities to introduce additional products and services that align with customer objectives, driving increased value.
• Develop and execute strategic account plans, identifying potential growth areas, key decision-makers, and strategic initiatives, focusing on upsell and product adoption (perhaps add something like: maximize revenue and customer value).
• Proactively identify and understand evolving customer needs, challenges, and pain points, while building strong, trusted relationships with key stakeholders. Use this insight to develop tailored solutions that address their specific objectives and help achieve their business goals.
• Own the overall success of the account by leading cross-functional collaboration, bringing in specialists (e.g., Account Executive, Integration Engineer, Product Manager, Science Lead, and Training/Onboarding team) as needed. Work closely with internal teams to ensure seamless execution and timely delivery of solutions.
• Monitor customer satisfaction and track key account metrics, address concerns promptly, and ensure successful implementation and ongoing usage of solutions to maintain strong client relationships.
• Provide accurate forecasting and account updates in CRM, maintaining detailed records of client interactions, sales stages, and follow-up activities. Provide insights to inform strategic decision-making.
• Build value-based relationships with key executive level decision makers by leveraging existing client relationships and building new ones.
• Represent BioDigital at industry events or trade shows.

Requirements

• 5-10 years experience in a key account director, strategic account director or enterprise sales role.
• Proven track record of achieving revenue targets and managing complex, high-value accounts within a B2B environment.
• Strategic thinker with demonstrated ability to create account management plans and build trusted relationships throughout strategic accounts.
• Strong analytical skills and data-driven decision-making capabilities.
• Proven ability to collaborate effectively with cross-functional teams and senior leadership to achieve shared goals. Strong consultative selling skills with the ability to understand customer needs and tailor solutions accordingly.
• Inquisitive by nature and interested in uncovering issues to identify business opportunities.
• Detail oriented and committed to high quality deliverables.
• Excellent communication, negotiation, and relationship building skills at the executive level.
• Creative problem-solving attitude.
• Demonstrated ability to lead teams to achieve goals without positional authority.
• Experience working with B2B SaaS products and/or medical device or life sciences companies preferred.
• Ability to travel up to 25% of the time for internal meetings, client meetings, trade shows and events

Benefits

• Equal Opportunity Workplace
• Work environment free of discrimination and harassment