Serve as the first point of contact for patients who come to us by way of referral or website
Handle questioning and feedback from all consumers who are interested in enrolling
Convert patients by enrolling them in our program
Navigate financial and subscription plan conversations with patients
Ensure a smooth scalable patient enrollment process
Insurance enrollment and credentialing
Handle inbound non-clinical support and enrollment inquiries
Work with Carda’s clinical staff and staff at referring physician offices to improve operational processes
Leverage technology & internal teams to answer patient questions accurately and resolve challenges thoroughly
Work closely with our product and marketing team to define clinical workflow priorities and determine the most high impact product changes
Execute on other strategically important projects, such as care package fulfillment and marketing funnel enhancements

2+ years of experience in a inside sales B2C role with a track record of owning and scaling company processes
Strong attention to detail
Ability to work in a fast paced environment with little direction
Highly collaborative and excellent written and oral communication skills
Inherent growth mindset: you are always focused on improving faster and getting the team to do the same
Ability to track and report on a key metric or several key metrics that define your success

Growth Enrollment Specialist

Key skills