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Technical Support Engineering Lead at Aera Technology | JobVerse
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Technical Support Engineering Lead
Aera Technology
Remote
Website
LinkedIn
Technical Support Engineering Lead
Mexico
Full Time
2 hours ago
Visa Sponsorship
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Key skills
ETL
SQL
Unix
Business Intelligence
SSO
REST API
Product Management
Communication
About this role
Role Overview
Quickly learn the functional aspects of Aera’s product line
Work on customer-reported issues by interacting with various teams including QA, App Development, Engineering, and Product Management
Gather information systematically and efficiently and perform root cause analysis
Communicate with customers on the status of issues and project items and be responsible for the ticket life cycle
Responsible for respecting the defined SLAs we have with each customer
Develop knowledge base articles for the use of internal team and external partners
Participate in shift rotation
Bring a positive, collaborative, team-oriented attitude
Requirements
7+ years of professional experience with a Bachelor’s degree in a technical field or equivalent
Hands-on experience in SQL, Complex DB queries, DB performance analysis, and optimization.
Log analysis and performance troubleshooting in Unix
Experience with SSO, REST API
Expertise in Business Intelligence software: ETL, data-warehouse concepts
Knowledge or Experience with Application servers
On and offshore coordination and communication
Very eager to dig into technical support issues to figure out the root cause so the issue will not recur
Customer-focused with excellent communication skills
Bring a positive, collaborative, team-oriented attitude to the office and your customers every day!
Tech Stack
ETL
SQL
Unix
Benefits
Comprehensive Private Health Care options
Monthly home office reimbursement
Unlimited access to online professional courses
Professional and personal development opportunities
Flexible working environment for a healthy work-life balance
Apply Now
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