Billing & Technical Customer Service Advisor

Role Overview

• assist customers with billing and account issues
• provide technical support after initial training
• actively listen to customer needs
• deliver world-class customer service
• collaborate with management and coworkers in a remote environment

Requirements

• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Criminal background check
• At least six months of customer service experience
• high speed internet access meeting the following speeds: download = ≥10, upload ≥3, Ping ms <175
• previous Contact Center and/or work from home experience (preferred)
• strong computer knowledge, including ability to accurately type at least 30 wpm
• familiarity with iOS and/or macOS, or comparable technology (preferred)
• workspace that can be accessed only by you during work hours
• ability to work independently with discipline and motivation to succeed
• excellent English written and verbal communication skills
• courteous and friendly with high degree of professionalism
• thrive in a fast-paced work environment
• ability to work full-time schedule taking high-volume calls from customers

Tech Stack

• iOS
• MacOS

Benefits

• remote work
• variety of schedules available
• paid training