About this role
Role Overview
- Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account.
- Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues.
- Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines.
- Process policies and related document to ensure accurate and efficient flow through the appropriate processing system.
- Provide assistance to other departments when workload dictates.
- Consistently achieve departmental standards of productivity and accuracy.
- Maintain the security and confidentiality of the facility, computer system, programs, customer and client information.
- Complete additional duties as assigned.
Requirements
- High School Graduate or General Education Degree (GED)
- 6+ months of customer service related experience.
- Fluent in French and English a must
- Ability to type 45 wpm and use a 10 key as well as general knowledge of Database software, Internet software, Spreadsheet software and Word Processing software
- Customer Service Associates will regularly stand, sit, use fingers and hands, talk and hear
- Must be authorized to work in the United States