Key skills
Communication
About this role
Role Overview
- Provide exceptional customer service to internal and external customers
- Obtain the release of vehicles from body shops and other locations
- Contact body shops for vehicle pick-up information
- Interact with vehicle owners and insurance companies
- Answer and place high volume calls professionally
- Focus on first call resolution and file quality
- Perform other remote tasks as assigned
Requirements
- One year of office support experience in a customer service role preferred
- Excellent customer service skills and attitude
- Excellent written and verbal communication skills
- Computer proficiency
- MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task, prioritize, and manage time in a fast-paced environment
- Bilingual skills preferred
- Occasional overtime as needed