Key skills
iOSMacOSSales
About this role
Role Overview
- Act as the first point of contact for all the Slovak-speaking customers
- Identify and assess customers’ needs to achieve satisfaction
- Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Resolve customers’ online store post-sales requests
- Manage large amounts of incoming calls & emails
- Build sustainable relationships and trust with customer accounts
- Handle customer complaints, provide appropriate solutions
Requirements
- Fluency both in written and spoken Slovak
- C1 in English
- Technical skills
- Familiar with iOS and/or MacOS, or comparable technology, is preferred
- Customer-oriented attitude
- Willingness to provide exceptional customer experience
- Relocation to Greece
- EU Citizenship
Tech Stack
- iOS
- MacOS
Benefits
- 1300€ gross monthly salary
- 14 salaries per year
- Monthly bonuses up to 200€
- Transportation bonus of 100€
- Relocation package covered (Flight tickets, 2 weeks free accommodation, paid real estate agency in order to find you an apartment, taxi fare from the airport to your hotel)
- Work from home policy, but based in Greece
- Training course
- First class ongoing training and development
- Career development opportunities
- You will join a multinational market leading call center company
- Multicultural and modern working environment