Immediate Outreach: Contact members promptly regarding out-of-range vital signs or device readings.
Mobile Care Management: Assist members with the use of mobile care management devices.
Risk Identification: Communicate with members to identify risks and educate them on recommended device ranges.
Health Education: Educate members about concerning symptoms and options for outreach, including when to refer to the ER or alternatives.
Resource Maximization: Maximize members' access to available resources for optimal care.
Team Collaboration: Assist health coaches, customer service, and tech support teams as needed and collaborate with the entire care team to support members effectively.

Current and active RN license.
Minimum of 1-3 years of experience in a critical care setting.
Understand chronic disease management and progression (e.g., Diabetes, Hypertension, Congestive Heart Failure, Asthma, COPD, Weight Management, Mental/Behavioral Health).
Proficient with technology and web-based applications.
Proven ability to work effectively in a remote setting, demonstrating strong communication and collaboration skills.
Demonstrate effective communication skills with compassion and empathy.
Proven ability to work effectively in a remote setting, ensuring seamless communication and collaboration with the care team.

Competitive salary : Up to $70,000 per year
Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance
401(k)
Unlimited paid time off
12 paid company holidays
Engaging team events

Clinical Support Specialist

Key skills