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Technical Support Representative at Starfish | JobVerse
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Technical Support Representative
Starfish
Remote
Website
LinkedIn
Technical Support Representative
Philippines
Full Time
5 hours ago
Visa Sponsorship
Apply Now
Key skills
Cloud
VoIP
CRM
Communication
Time Management
About this role
Role Overview
Resolve IT concerns such as login complications, password resets, and malfunctioning remote access trackers.
Deliver technical assistance through telephone, email, and chat channels.
Aid in the generation, revision, and timely dispatch of invoices.
Orient customers through the initial phases of platform/product engagement.
Facilitate customer onboarding onto the platform by devising instructional workflows and FAQs.
Record customer engagements within the CRM system, ensuring the accuracy and currency of records.
Utilize the client's ticketing system to monitor service inquiries and gather customer feedback.
Requirements
Minimum of 1 year demonstrated proficiency as a Technical Support Representative
Exceptional English communication abilities, encompassing both written and verbal aptitude
Outstanding capabilities in phone, email, and instant messaging communications
Strong organizational and time management proficiencies
Technologically adept with familiarity in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
Experience with word-processing software and spreadsheets, such as MS Office
Familiarity with online calendar platforms and scheduling tools, including Google Calendar
Possesses a proactive and confident demeanor with acute attention to detail
Able to work the night-shift.
Tech Stack
Cloud
VoIP
Benefits
Comprehensive Health Insurance Coverage (HMO)
Performance-Based Incentive Programs
Embracing and Inclusive Workplace Culture
Continuous Upskilling and Development Opportunities
Full Work-From-Home Arrangement
Dedicated and Supportive Team Environment
Pathways for Professional Advancement
Engaging and Enjoyable Work Atmosphere
Apply Now
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