Assist customers with incoming requests via phone or email
Act as a technical resource for customers using our products and services
Helping customers and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed reporting, and documentation
A passion for solving customers’ problems

Strong attention to detail, ability to learn quickly, self-motivated and deadline-driven
At least 2 years working in a marketing-driven position in a client or agency environment
Knowledge of social media as used for business marketing (specifically LinkedIn, Facebook a plus)
Understanding of and familiarity with digital marketing concepts, tactics, and tools
Basic knowledge of HTML / HTML5, JavaScript, DNS, Google analytics
Basic knowledge of email system integration for web services
Familiar with Windows OS functionality
Knowledge of websites driven by content management systems (CMS, specifically WordPress, CSS knowledge preferred)
Knowledge of Google performance and keyword search, [AdWords and FB/IG Ads *(preferred but can be taught)], Google Analytics, G Suite, campaigns, and monthly reporting
Google Certification is desired but not a requirement

Support Representative

Key skills