About this role

Build and maintain strong, lasting relationships with clients, understanding their needs and ensuring their success with the platform.
Serve as the first point of contact for customer inquiries, providing timely and effective solutions to their challenges.
Guide clients through onboarding processes and offer training to maximize their use of the platform.
Act as the voice of the customer by gathering feedback and collaborating with internal teams to improve products and services.
Track and report on customer satisfaction metrics, support tickets, and engagement levels.

Proven experience in customer relationship management or customer support, preferably in the SaaS or healthcare tech industries.
Exceptional communication and interpersonal skills.
Strong problem-solving skills and a proactive approach to addressing client needs.
Ability to manage multiple clients and priorities in a remote setting.
Familiarity with CRM systems, ticketing platforms, and customer support tools.
Flexibility to work UK business hours.

A fully remote role with a mission-driven company making a difference in healthcare.
The chance to work with innovative technology that transforms healthcare operations.
Competitive compensation and opportunities for professional growth.

Customer Relationship Manager – Customer Support Manager

Key skills