About this role

Provide application support for resolving issues raised by customers via ticketing systems
Conduct root cause analysis for system failures from software defects, environment and data issues
Perform application health monitoring, observing logs and metrics to gauge expected platform performance.
Implement application patches/fixes during planned maintenances coordinating with global delivery teams.
Execute diagnostic tests simulating various real-world use cases and conditions
Create technical notes & frequent Q&A covering solution-specific error resolutions
Handle 2nd level escalations requiring code changes, hotfixes and environment updates.

5+ years experience in support/sustenance of high-traffic Angular and Node.js based solutions
Working experience providing application support on the SMART on FHIR healthcare platform
Hands-on experience with FHIR resources, terminologies and resource querying
Knowledge of Azure infrastructure
Hand on experience with DevOps
Knowledge of integrating FHIR with 3rd party clinical system APIs like Epic, Cerner etc.
Strong grasp over JavaScript, HTML, API development and debugging techniques
Excellent analytical and customer support skills for resolving technical issues timely

Support Engineer, FHIR, Angular, Node.js

Key skills