Work directly with customers and cross-functionally to solve a variety of technical issues.
Learn the inner workings of Cloudflare's products and gain a deeper understanding of internet technologies.

2+ years of experience in a Technical Support role, Web Developer Support, or a similar position, with a proven track record of resolving diverse technical issues or foundational experience gained through a relevant degree and projects, internships, or academic coursework that demonstrates strong technical aptitude and problem-solving skills.
Active participation in web development communities, with a demonstrated commitment to staying current with industry trends and sharing knowledge with peers.
Fundamental understanding of how the Internet works (OSI Model), with knowledge of Cloudflare's products that impact Layers 3, 4, and 7.
Skilled in analyzing and troubleshooting DNS, SSL/TLS, HTTP, and optimizing website performance.
Proficient in command line interfaces and experienced with tools such as browser developer tools, cURL, Git/Wrangler/npm, Postman, TCPDump/Wireshark, SSH, OpenSSL, and similar utilities.
Experienced with video encoding and streaming solutions, understanding the associated technical challenges.
Competent in writing scripts in Bash, Python, JavaScript, or other scripting languages.
Comfortable communicating through various support channels, with a strong commitment to putting the customer first in every interaction.

This role requires full time work over the Weekends
Candidates should be comfortable working with a “Sun-Thursday” or “Tues-Sat” 5-day working week schedule.
Candidates MUST have right-to-work in Mexico.
Visa sponsorship is NOT provided for this position.

Technical Support Engineer, Application Performance

Key skills