Customer Support Representative

Role Overview

• Providing exceptional customer service
• Fielding inbound questions, inquiries and/or information
• Managing customer contacts via email, phone and/or chat
• Strong listening skills and effective verbal and written communication
• Troubleshooting and de-escalating customer issues
• Accessing information from a variety of systems and references
• Achieving the best solution for customer needs
• Educating customers on applicable self-service options
• Demonstrating excellent time management skills
• Preparing daily, weekly or monthly reports
• Serving as a resource and effectively interacting with all team members

Requirements

• High school diploma or GED required
• Open availability
• One (1) or more years of customer service preferred
• Eager to continue to grow and develop skills and talents
• Prior call center experience preferred
• Strong verbal and written communication, including grammar and a 35 WPM typing speed minimum
• Strong organizational skills with the ability to multi-task
• Learn and navigate software and computer use
• Pass several skills tests
• Adaptable to an ever-changing environment
• Ability to use a computer and headset

Benefits

• Strong attendance habits
• Friendly and professional phone etiquette
• Expressing gratitude for customer participation