Key skills
LeadershipCommunicationCritical Thinking
About this role
Role Overview
- Receive inbound and place outbound calls to insurance providers and patients when necessary
- Receive, review, and respond to requests for assistance from leadership, client, and 3rd party business partners through various communication channels
- Submit requests for corrections to appropriate teams when billing errors identified
- Follow-up on corrected patient accounts to ensure billing accuracy
- Own and manage reported issues and disputes spreadsheets
Requirements
- High school graduate or equivalent
- At least 2 years customer service experience
- At least 2 years’ medical billing experience
- Experience working with EMR systems, preferably Cerner Practice Management
- Ability to communicate effectively in English, both written and oral, with people from diverse backgrounds
- Proficient in utilizing various software solutions and portals to resolve inquiries
- Proficient with Microsoft 365 applications such as Outlook, Teams, SharePoint, Excel, Word
- Ability to exercise independent judgement when needed
- Detail oriented with analytical and critical thinking skills
- Be a self-starter and quick learner
- Work well independently and as a team
- Maintain regular attendance and punctuality
Benefits
- Flexible work hours when possible
- Access to a 401(k) Retirement Savings Plan
- Comprehensive Medical, Dental, and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Paid Holidays
- Pet Care Coverage
- Employee Assistance Program (EAP)
- Discounted services