Customer Service Representative

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Customer Service Representative role is vital as it serves as the primary point of contact for clients, focusing on providing excellent customer service and resolving issues effectively.

Responsibilities:

• Receive in-bound calls from customers and provide superior service
• Listen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathy
• Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges

Requirements:

• Minimum high school diploma or GED
• Prior experience in a customer-facing role
• Ability to adapt to change and work well in a fast-paced environment
• As a condition of employment, you must attend all the required training to achieve an optimal learning experience and qualify for this role
• Excellent verbal, written, and listening skills
• Strong attention to detail
• Great communication skills, a love for talking to people and ability to WOW customers on every call
• Ability to multi-task using technology