Understand customer requirements and business objectives
Provide strategic advice on using technology to achieve goals
Manage IT initiatives and collaborate with in-house technical staff
Design IT systems and networks ensuring the right architecture and functionality
Support new technology implementation
Train users in new and existing IT systems
Provide assistance with technical issues
Revise existing systems and suggest improvements
Promote process improvement and be an advocate for change
Elicit and document the 'what' and 'why' of a business request, separately from the 'how'
Elicit and document current and future state business and technical process flows
Analyze data and review/explain data models
Provide best practice feedback on UI functionality/design

At least 5 years of proven experience in IT consultation.
Ability to troubleshoot hardware, software, and network problems
Experience with various operating systems and databases
At least 3 years of experience in project management
An analytical mind with problem-solving abilities
A team player with excellent communication, both verbal and written as well as presentation skills
BSc/BA in computer science, IT, or relevant field; MSc/MBA in business will be an advantage.

Business Systems Analyst – Mortgage Banking

Key skills