Client Success Manager

Role Overview

• Manage the client relationship by overseeing everything from status calls to solution walkthroughs, feature training, and strategy sessions
• Maintain timelines for regular client support requests
• Responsible for client delivery
• Partner with clients to understand their goals, objectives and grow their business
• Contribute to the product feedback loop, providing requirements to Product and Engineering on how feedback should be incorporated into the requested feature
• Identify areas for increased efficiency, from processes to frameworks and automated tools, operating under the belief that if you do something twice, you can find a more efficient approach
• Collaborate with Product Management to provide requirements on new feature requests

Requirements

• 3+ years of experience
• Operations, product management, project management or client relations experience
• Self-directed learning style; naturally operate with an execution mindset and enjoy working in a fast-paced, dynamic environment
• Comfortable navigating ambiguity, with the desire to implement process and standardize as you go
• Detail and deadline oriented
• Responsible, reliable, and flexible
• Strong communication skills, both written and verbal
• Shopify/eCommerce experience is a plus

Benefits

• Fully Paid Medical, Dental & Vision
• 401k Retirement Plan
• Work From Home/Anywhere