Key skills
CSaaSLeadershipCustomer SuccessAccount Management
About this role
Role Overview
- Manage a team of Customer Success Managers
- Drive accountability and ensure consistent achievement of results
- Optimize Customer Success workflows and processes
- Implement key metrics like product utilization and customer satisfaction scores
- Conduct business reviews and deepen customer relationships
- Collaborate with cross-functional teams to communicate customer needs
- Participate in partner engagement reviews
- Provide responsive service and resolve escalations
- Leverage data tools for insights and improvements
- Advocate for customer priorities within the organization
Requirements
- Experience in the SaaS industry
- Familiarity with Customer Success platforms like Planhat, ChurnZero, or Gainsight
- Knowledge of strategic account management and customer engagement frameworks
- Ability to build relationships with senior and C-suite stakeholders
- Passion for helping customers realize value and grow
- Proven ability to collaborate cross-functionally and lead with data-driven insights
- Over 3 years of direct leadership experience managing Customer Success Managers
- Knowledge of MealSuite’s products and services (nice-to-have)
- Willingness to occasionally travel and valid passport
Benefits
- Unlimited paid time off
- Health benefits including medical, dental, and vision options
- Life & disability insurance
- Paid maternity and parental leave
- On-site gym
- Hybrid flexibility
- Work-life balance support
- Inclusive workplace with diverse leadership
- Participation in equity program and 401(k) plan
- Opportunities for career development and advancement