Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
Design, develop and implement AI self-service applications with Google CCAI
Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
Collaborate with project team members to provide input to conversation design specifications
Integrate to backend systems using web services, databases, and reporting
Perform Unit Testing of developed code
Assist with System and Functional Testing

8+ years of architecture and design experience overall
4+ years of experience with Google Dialog Flow ES/CX
2+ years of technical on-hands experience with Google Cloud CCAI or other conversational AI platforms, i.e., Amazon Lex, IBM Watson, Uniphore, Kore.ai, etc.,
Google Certification a plus and/or badge completion required
Knowledge of Cloud Services Architecture, Apigee, Vertex AI
Ability to support multiple projects at the same time
Experience in managing large multi-site contact center implementations
Experience managing and guiding developers or interest in doing so
Experience in writing Solution Document Designs/specifications for IVA applications
Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
Must be able to work independently, be organized, self-motivated, and have attention to detail
Excellent communication skills, both written and verbal
Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting
Bachelor's degree required

Conversational AI Bot Architect

Key skills