Role Overview
- Act as the primary point of contact for students, engaging with them during online workshops and live retreats/intensives.
- Host weekly group calls and live sessions, providing support and guidance.
- Respond to chats and engage with the community in our client’s Facebook Group.
- Participate in Monday morning meetings and other scheduled sessions.
- Handle various administrative tasks as needed, including managing CRM updates and communications.
- Maintain a professional appearance for live calls and interactions.
- Assist with client onboarding and ensure they have a positive experience with the program.
- Be open to flexible scheduling, including evenings and weekends as required for events.
- Support client success through excellent communication, multitasking, and time management.
Requirements
- Flexible schedule, including evenings and weekends, with a commitment to Monday morning meetings at 9:30 AM EST and Thursdays at 11 AM EST.
- Minimum 3 years in customer service; preferred 3 years in sales.
- Experience in roles such as social work, teaching, or other people-centric positions is a plus.
- Exceptional writing and verbal communication skills.
- Proficient with CRM systems (experience with GoHighLevel is a plus), Zoom, calendar bookings, spreadsheets, and other digital tools.
- A positive, professional attitude with a belief in self-improvement and personal responsibility.
- Excellent interpersonal skills and the ability to thrive in high-stress situations.
- A strong desire to learn and develop within the team.
- Must be able to work 20-25 hours per week
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.