Deeply understand the technical implementation of our feeds, allowing collaboration with developers from partner companies to coordinate API integrations and address technical challenges
Work with global teams such as product and sales to handle key technical relationships with customer IT teams and derive maximum value for our customers
Collaborate with customers throughout their lifecycle via email, ticketing system, and/or video calls ensuring clear and effective communication
Produce comprehensive documentation and example implementations, facilitating smooth onboarding and handover
Translate customer requirements into technical specifications and drive implementation of necessary functionality
Provide API support to customers, troubleshooting issues and ensuring smooth integration of feed systems with their platforms
Demonstrate a passion for problem-solving and debugging, effectively resolving issues to maintain system functionality
Proactively identify opportunities for improvement and innovation, developing new capabilities in response to customer feedback
Work closely with cross-functional teams to ensure developed features meet business objectives
Engage in continuous improvement and experimentation to enhance feed infrastructure and optimise performance for customers

Bachelor’s degree in Engineering or related field; or equivalent practical experience
3+ years of experience in engineering roles, with a focus on backend systems and customer-facing APIs
Proficiency in designing and developing consumer-driven APIs, adhering to API-first design principles
Familiarity with sales software
Experience with GraphQL
High-level knowledge of API security considerations
Strong programming skills with the ability to adapt and learn new technologies swiftly
Understanding of API documentation standards and frameworks
Excellent written communication
including experience documenting APIs
Excellent ability to troubleshoot and resolve routine technical issues independently
Proven ability to thrive in a fast-paced, entrepreneurial environment, delivering results with minimal supervision
Excellent problem-solving and analytical capabilities with a customer-centric approach
Strong interpersonal skills and passion for relationship building with internal and external stakeholders.

Dynamic working environment in an extremely fast-growing company
Work in an international environment
Work in a pleasant environment with very little hierarchy
Intellectually challenging, play a massive role in client’s success and scalability
Flexible working hours

Solutions Architect

Key skills