Solutions Architect – Pre-Sales

Role Overview

• You will be responsible for understanding the client's processes, mapping client pain points and expectations, delivering presentations that identify the profiles of the stakeholders involved, identifying potential risks, and recommending the best options and solutions to execute the project;
• Technical support in sales meetings: Provide technical support to the sales team with prospective clients for understanding requirements, building proposals, conducting solution demonstrations, proofs of concept (POCs), and effort estimations.
• Collaboration with marketing: Support the marketing department in developing new sales strategies by providing insights on customer needs and how products address market pain points, and by creating proposal templates and estimates.
• Support on terms of sale: Provide technical and commercial support for products and services, including understanding terms of sale and negotiation.
• Development and architecture of POCs and pilots: Design and develop POCs and pilots to demonstrate technological solutions that address client challenges (including back-end and front-end solutions for POCs when required).
• Leading RFPs: Lead RFP processes in collaboration with the client, ensuring all technical and business needs are met.
• Technical workshops: Conduct technical workshops to share knowledge internally and with clients, remotely or on-site, as well as webinars and recorded sessions.
• Solution architecture development: Develop the architecture of technological solutions, aligning consulting and services to resolve clients' technical and business challenges.
• Remote work with on-site visits: The role is remote, but requires on-site client visits for meetings, workshops, and demonstrations.

Requirements

• Bachelor's degree in a field related to IT;
• Experience with IT and AI solutions, with background in managing/driving processes.
• Intermediate English will be required for daily work;
• Ability to deliver presentations and craft advanced storytelling;
• Experience with system implementations, eliciting client processes, and acting in a consultative capacity;
• Must reside in São Paulo.

We will be especially impressed if you have:

• Experience in Customer Experience (CX) / Customer Success (CS).
• Knowledge of market solutions (ERP, CRM, chatbots), and familiarity with HTML, CSS, and JavaScript.
• Knowledge or familiarity with customer service, chatbot, and CX tools.
• Examples: Zendesk, Twilio, ServiceNow, Botpress, ADA, Yellow.ai, or others.

Tech Stack

• ERP
• JavaScript

Benefits

• Flexible working hours
• Profit-sharing (PLR)
• Home-office allowance