Key skills
Communication
About this role
Role Overview
- Serve as the primary point of contact for customers
- Provide top-tier support via phone, email, or chat
- Ensure customer satisfaction by resolving issues promptly
- Troubleshoot general issues related to orders or subscriptions
- Gather and report customer feedback for improvements
- Document recurring issues and collaborate with technical teams
- Familiarize yourself with Colipse products for informed support
Requirements
- Excellent communication skills in English (B2 level or higher)
- A minimum of 2 years of customer support experience
- Proficiency in an additional language (Spanish, French, Italian, German, Chinese, or Portuguese) is a big plus!
Benefits
- 100% remote position – work from anywhere in the world!
- Competitive salary in USD
- Flexible working arrangements as a contractor
- Opportunities for growth and career advancement in a fast-growing company