Receive inbound calls from Merchants, answering questions while driving issues to resolution
Provide excellent service to Merchants using great verbal and written communication skills
Help clients figure out the best solution to their issues

High School diploma or GED
Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality).
Quiet and secure working environment free from background noise and be able to guard client confidential information.
Familiarity with computers and internet navigation
Internet speed requirements: To test internet speed, visit www.speedtest.net and click GO
results will display at the top of the page o Ping less than 50 ms o Download greater than 12.0 Mbps o Upload greater than 2.0 Mbps
Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
Strong work tenure with previous roles lasting a year or more

Customer Service Associate

Key skills