Client Success Manager – CORE

Role Overview

• Act as the primary point of contact, ensuring clear, consistent, and professional communication with clients
• Build and maintain strong, long-term client relationships based on trust and value
• Assess client needs and make strategic recommendations aligned with their business goals
• Lead client discussions, manage expectations, and confidently guide decision-making
• Resolve client issues efficiently, exercising sound judgment in high-impact situations
• Monitor client satisfaction, gather insights, and proactively identify opportunities for improvement
• Collaborate with internal teams to deliver solutions that enhance the overall client experience
• Support client retention and growth through consultative engagement and service excellence.

Requirements

• Bachelor’s degree in Business Administration or a related field, or equivalent experience
• At least 3 years of experience in client success, account management, or client-facing roles
• Experience in the staffing or recruiting industry is a strong advantage
• Proven ability to manage client relationships, retention, and upsell opportunities
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to influence, negotiate, and build rapport
• Demonstrated problem-solving and decision-making capabilities
• Highly organized, proactive, and able to work independently

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.
• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.
• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.
• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

Benefits

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

**Embrace the Opportunities: **Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

**Fast-Paced Thrills: **Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

**Work-Life Balance at Its Best: **Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.