About this role

Measuring the impact of Omni-channel or CX programs within Pharmaceutical and Biotechnology companies
Defining KPIs and metrics frameworks
Defining performance goals and benchmarks
Developing performance reports
Reviewing program performance and making optimization recommendations
Advising on and supporting the implementation of measurement tools
Benchmarking analytics maturity
Developing analytics visions and transformation plans
Developing and delivering analytics training programs
Serving as interim staff

Established an independent consulting practice
Proven experience in a Lead Strategist role at an agency, consulting firm or client
Track record of conceiving and guiding excellence programs that make a measurable impact
Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health
Strong client consultation skills with ability to guide a strategic discussion
Analytical thinker with strong organizational skills
Strong understanding of strategic marketing process
Solid academic credentials; MBA or equivalent advanced degree preferred but not required.

Impact Measurement Consultant

Key skills