Collaborate with sales and presales teams to understand client requirements and demonstrate automation capabilities.
Assist in creating proof-of-concept (PoC) automation workflows for prospective customers.
Provide technical guidance on automation best practices and feasibility during the sales process.
Support in crafting automation-related proposals, presentations, and documentation.
Analyze existing workflows and identify opportunities for automation to improve efficiency.
Design, develop, and implement automated solutions that integrate with various business applications.
Configure automation rules, triggers, and workflows to streamline repetitive tasks.
Develop scripts and automation logic to enable seamless data exchange between systems.
Conduct testing and validation to ensure automation accuracy, efficiency, and reliability.
Train internal teams and clients on implemented automation solutions, ensuring smooth adoption.
Monitor automation performance, identify areas for enhancement, and optimize workflows.

3+ years of experience in workflow automation, presales automation solutions, or technical support for automation tools.
Strong analytical skills to assess workflows and identify automation opportunities.
Strong understanding of API integrations and scripting languages (e.g., Python, JavaScript).
Exposure to CRM, ERP, or customer support systems is a plus.
Ability to translate business needs into technical automation solutions.
Excellent problem-solving and stakeholder management skills.
Strong communication skills to support both presales discussions and technical troubleshooting.
A university degree or college diploma in Computer Science, Information Technology, or a related field.

Customer Automation Engineer

Key skills