Key skills
SaaSCustomer Success
About this role
Role Overview
- Work directly with shop owners and their teams to realize greater value out of AutoLeap through deeper adoption
- Manage registrations and adoption of our integrated payments module, including contacting customers & third party vendors via phone and email, updating information and delivery of incentive plans
- Manage the support phone line and assist with customer product and billing questions incoming from that line, ensuring appropriate next actions are taken
- Work on other projects and initiatives of the Customer Success team on an as-needed basis
Requirements
- 8
- 24 months experience at a software company (bonus points for familiarity with the SaaS business model and experience serving SMB customers)
- Experience in a customer facing role, such as customer success or support
- Experience working in collections or billing in some capacity
- Organizational skills that will allow you to stay on top of multiple priorities
- Strong track record of success and progression in previous roles
- Passion for helping others--you love seeing your customers get more out of your product
- Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role