Key skills
CommunicationTime ManagementCollaborationCustomer Success
About this role
Role Overview
- Maintain regular, proactive communication with assigned customers and lead them in value-driven strategies
- Actively document and execute renewal strategies
- Manage resources and use available assets to achieve qualitative and quantitative renewal, usage, and adoption targets.
- Keep ahead of industry developments and apply best practices to areas of improvement
- Review statistics and compile accurate reporting
- Keep accurate records and document customer engagements
- Build upon Customer Success procedures, policies, and standards
- Take ownership of customer requests and follow through to resolution
- Oversee and actively participate in the onboarding process in collaboration with the Onboarding Specialist
Requirements
- Minimum 1 year prior work experience in customer success is a plus
- Strong professional customer service skills
- Written communication
- Presentations using Canva
- Presenting in person and via Zoom
- Independent problem solver: Self-motivated, extremely detail-oriented, and strong time management skills
- Creativity and strong critical reasoning skills, and the ability to thrive in a fast-paced, dynamic, and evolving work environment
- Willingness to step up to greater responsibility, strong desire to contribute to overall goals
Benefits
- Strong passion for Givzey's mission, and working with nonprofit organizations