Director, Customer Success

Role Overview

• Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers.

Requirements

• Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant.
• Partners with internal teams to launch new & support existing clients.
• Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations.
• Ensures a seamless experience through all phases of the customer relationship.
• Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow.
• Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs.
• Engages with key influencers and decision makers across different teams within the customer's organization.
• Conducts business reviews and goal-setting meetings.
• Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings.
• Performs other related duties as assigned by management.
• Directly supervises employees within the department.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Other skills:
• Bachelor’s degree in sales, project management, or business administration or equivalent number of years of experience
• 5-10 years of experience in a Customer Success or related role.
• Business Acumen.
• Communication Proficiency.
• Customer/Client Focus.
• Leadership.
• Presentation Skills.
• Problem Solving/Analysis.
• Results Driven.
• Strategic Thinking.
• Technical Capacity.

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance