Answer incoming calls to gather and input relevant information regarding the client’s potential claim.
Gather details regarding Plaintiff information, Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims.
Enter all details and information into the case management system and create leads.
Assign all leads created to the Account Executives.
Provide the best caller experience to clients.
Performs other duties as assigned by Management.

Bilingual (Spanish-English) Speaking
Has a minimum of 3 years of experience working as a Customer Service Representative in a Business Process Outsource (BPO) environment and can start immediately.
Possess strong computer (Excel/Word/PowerPoint) and internet skills.
Willing to work on shifting schedules.
Keen to detail.
Excellent data entry and typing skills.
Meet the typing requirement of 40 WPM.
Strong time management.
Adaptability and accountability.
Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
Ability to prioritize workload and multitask in a fast-paced environment.

Bilingual Representative, English – Spanish

Key skills