Key skills
ServiceNowLeadershipCommunication
About this role
Role Overview
- Work with ServiceNow implementation project teams, gathering requirements and drafting user stories.
- Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements.
- Provide group facilitation, training, and additional forms of knowledge transfer.
- Serve as the key coordinator between customers and multiple project teams
Requirements
- 3+ years of experience as a ServiceNow business analyst
- Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members
- Excellent problem-solving and collaborative skills
- Strong leadership and team building skills
- Eligible to obtain and maintain Government Security Clearance.
Tech Stack
- ServiceNow