Customer Service Representative

Role Overview

• Resolves product and service challenges, providing relevant product and service information.
• Keeps track of customer correspondence, logs key account information and customer data.
• Investigates customer complaints to determine the cause of the problem and provides solutions.
• Upholds customer confidentiality regarding financial matters and identity.
• Processes customer refunds, shipments, and account adjustments.
• Helps prepare customer service reports by collecting and analyzing customer information.
• Upsells customers with information about other products and services when appropriate.
• Contributes to team effort by accomplishing related tasks as needed.

Requirements

• Strong listening, communicating, and customer service skills.
• Ability to multitask and provide effective solutions.
• Works well with others and helps foster a supportive work environment.
• Knowledge of our company market, industry, and products.
• Comfortable problem solving while also creating an enjoyable experience for our customers.
• Able to document customer service calls efficiently and with detail.
• Knows how to ease conflict and provide the appropriate resolutions.
• Completes tasks on time and can prioritize work.