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Customer Support Specialist at iBrokerPower Capital Inc. | JobVerse
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Customer Support Specialist
iBrokerPower Capital Inc.
Remote
Website
LinkedIn
Customer Support Specialist
California, United States of America
Full Time
2 hours ago
No Visa Sponsorship
Apply Now
About this role
Role Overview
Assist customers with technical problems
Resolve customer queries via phone, email, or chat
Recommend solutions and guide product users through features and functionalities
Analyze and report product malfunctions
Update internal databases with information about technical issues
Monitor customer complaints on social media
Share feature requests and workarounds with team members
Inform customers about new features
Follow up with customers to ensure issues are resolved
Gather customer feedback for internal teams
Assist in training junior staff
Requirements
Excellent communicator
Familiar with help desk software
Apply Now
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