Assist customers with technical problems
Resolve customer queries via phone, email, or chat
Recommend solutions and guide product users through features and functionalities
Analyze and report product malfunctions
Update internal databases with information about technical issues
Monitor customer complaints on social media
Share feature requests and workarounds with team members
Inform customers about new features
Follow up with customers to ensure issues are resolved
Gather customer feedback for internal teams
Assist in training junior staff

Customer Support Specialist

About this role